Cancellation Policy

Please note that we cannot accept returns due to personal reasons.

If the product is defective, we will issue a refund for the defective product after confirming the defect in the photo attached to the email sent within 7 days of delivery.

In this case, no return is required.

If you wish to receive a refund for a defective item, please contact us via email within 7 days of receiving the item.

*If you do not receive a reply within 3 business days, please contact us again.

Due to domain restrictions to prevent spam emails, emails may not be delivered properly, so please make sure that the following domains can receive emails.

wa-mare_Online@ma-r.co.jp

・Depending on your email service, email software, antivirus software, etc., this email may be recognized as spam and not delivered correctly.
(Especially for users who use free email services such as Hotmail)

In that case, please check your spam folder or check your service or software settings.

*Please note that we cannot accept defective products that meet the following conditions.

・Products that have been delivered for more than 7 days
・Products purchased from other retailers
・Products that have been used, repaired, washed, or cleaned
・Products that are scratched, dirty, or damaged due to the customer's responsibility
・Products such as gifts and gifts whose source and time of purchase are unknown

The steps are as follows:

1: Please email the following information within 7 days of receiving the product.

·name
·Home Address
·Email
・Product name and number
・Defects (in case of damage etc., please fill in with a photo)
・Order number (listed in the order confirmation email sent)

2: Once the email is confirmed, we will guide you through the refund procedure.